Vitess Support Plans

SilverGet Started

Gold

Platinum

FEATURES

Hours
Business Hours
P1 SLA response time
2 hours
P2 SLA response time
4 hours
P3 SLA response time
8 hours
P4 SLA response time
48 hours
P1 Ongoing response
Not supported for this plan.
P2 Ongoing response
Not supported for this plan.
Custom hotfixes for P1/P2 issues
Not supported for this plan.
Community Vitess fixes
Supported for this plan.
Included Consultative support (Performance evaluations, schema review/recommendations, architecture review/recommendations)
Not supported for this plan.
Included Technical Account Manager
Not supported for this plan.
Regular support/operational reviews
Not supported for this plan.

SUPPORT CHANNELS

Email & ticket portal
Supported for this plan.
Shared Slack channel
Not supported for this plan.
Phone escalation
Not supported for this plan.
Page on-call engineer for priority issues
Not supported for this plan.

OPTIONAL

Support add-ons (eg upgraded support SLAs)
Not supported for this plan.
Support for customer-modified Vitess code
Not supported for this plan.
Get the newsletter!
Visit our FacebookVisit our TwitterVisit our LinkedIn
2020, PlanetScale Inc.